The use of any guest’s credit card to confirm and receive emailed confirmation of any reservation with Canyon Lakeview Resort affirms the online receipt and acceptance of the following agreement: BY USING YOUR CREDIT CARD to transact a deposit or room charge any guest(s) agree to the following policies and affirms that they have read, understand and “Accept” them as reasonable and binding…
PLEASE READ our policies BEFORE calling us to reserve your room… Thank You!
Rates are based on the maximum (two persons per king/queen or one per bunk bed) occupancy of the suite or cabin being rented.
LODGE SUITES are all one-bedroom suites. Our UPSTAIRS Lodge Suite rates are based on TWO (2) adults. Our DOWNSTAIRS Lodge Suites rates are based on FOUR (4) adults. UP TO TWO (2) additional persons are allowed (per suite) with the purchase of our Murphy bed (additional drop down queen in living room) at $20 per stay (regardless of days stated—double suites: $20 x 2 - $40). There is a $50 fee assessed to the card on file for the unauthorized use of a Murphy bed AND/OR the addition of EACH unauthorized guest - please plan for your occupancy level; do not attempt to add additional persons to the room without contacting management PRIOR to using or adding persons to your room. ONE additional infant is also allowed per Suite.
CATHEDRAL CABIN rates are based on TEN (10) person and TWELVE (12) person occupancy (two persons max per king/queen). Three Cathedral Cabins have a Murphy bed. Cabins are priced accordingly. IN NO CIRCUMSTANCE shall more than TWELVE (12) persons (infants excluded) reside overnight in any cabin. If you wish to have day guests, please discuss your wishes with management ahead of time. Any approved guests must use the parking on Ledgerock around the fenced property
Rates vary according to season and are subject to change without notice (unless secured by a deposit.)
A credit card or cash deposit:
Is required to secure all reservations. Your deposit (50% of total room charge w/taxes and fees) will be charged to the credit card on file at the time your reservation is made. Once this deposit is made, any cancellation PRIOR to 14 days from your planned arrival date is refundable LESS a $50 administrative fee.
Cancellation and Rescheduling:
If a guest cancels within the last 14 days prior to their reserved arrival date—there is a one night’s stay forfeited (plus administrative fees). There is a $50 charge to reschedule your reservation if rescheduling before 14 days prior to your arrival. You may not reschedule within 14-days prior to arrival. We are boutique property and cancellations severely impact our financial viability.
HOT TUB POLICY:
Individual hot tubs are located on the lower deck of each Cathedral Cabin. Hot tubs are primarily for adult use. No children under the age of twelve (12) are allowed in the tubs. Contamination of the water by misuse will impose a minimum $100 charge to the credit card on file. The Hot Tub Policy will be provided with your Cabin Confirmation and again on arrival. Please adhere to the policy to prevent additional charges and contact management with any questions. HOT TUB POLICY (click to view).
We prefer you not bring any pets to Canyon Lakeview Resort as they tend to disrupt our resident wildlife (especially our deer), Resort cats, and other guests. We do not allow guests to leave their pets unattended, as many tend to bark. However, if this member of your family frequently enjoys get-aways with you, we require the following: A $250 PET DEPOSIT CONTRACT (IS REQUIRED PRIOR TO ARRIVAL) and is ONLY accepted after the pet owner understands and signs our "Canyon Lakeview Resort Pet Agreement." The management will also provide final clearance for the pet based on breed and size. Please do not assume your pet will be approved. Call ahead and be aware that there is a $500 Comal County fee for unattended pets (off leash) at large, enforced by the local Sheriff's office. If your pet is not trained, chases deer and/or barks out-of-control, please do not bring them with you. PET POLICY CONTRACT (click to download PDF).
Is grounds for removal by Sheriff, towing of vehicles and forfeit of all room charges, deposits AND assessment of any damages or additional violation fees. Underage drinking is also not tolerated and any illegal alcohol or drug related activity will immediately be referred to local authorities for prosecution and immediate removal from the property.
ADDITIONAL POLICY CLARIFICATIONS AND ADDENDUMS:
Cancellations received more than two (2) weeks/14 days prior to the reservation arrival date will receive a full refund, less a $50 administrative fee. Cancellations received within two (2) weeks of arrival, will result in forfeiture of one night's fee plus administrative fee of $50. The credit card on file shall be charged this amount.
No refunds for early departure:
If your travel plans change and you must cancel your reservation or shorten the length of stay, please contact us as soon as possible. If you are asked by the management or Sherriff to leave early, no refund will be granted.
Unregistered guests will be charged $50 per night, per guest (to the credit card on file) in addition to non-approved Murphy bed use fees and any other fees. Unregistered Pets will be charged $100 per stay IN ADDITION to cleaning/remediation/odor removal costs associated with the unauthorized stay.
Suites, Cabins or grounds left unnecessarily dirty will incur additional cleaning fees. Minimum amounts for Suites: $75, for Cabins $100, for grounds: per incident. Please contact management for emergency cleaning needs.
There is limited parking at the Cathedral Cabins and is designated for those guests only. Any overflow and all other guests may park off of Ledgerock Drive around the fenced area. Boat parking is also in that general area. Boats should not be brought into the Cabin parking areas due to strategic drive paths and a lot of trees and boulders, with the exception of Cabin A.
All reservations are dependent upon validation of the submitted credit card information or receipt of cash deposit.